Terms & Conditions

Aida Hotel Bentota – https://www.aidahotelbentota.com

1. Introduction

Welcome to Aida Hotel Bentota. By accessing our website or making a reservation, you agree to be bound by these Terms & Conditions. These terms apply to all bookings, services, and use of our website.

2. About Aida Hotel Bentota

Aida Hotel Bentota is a riverside wellness retreat located in Bentota, Sri Lanka, offering accommodation, Ayurvedic treatments, and curated guest experiences in a tranquil natural environment.

3. Reservations & Booking

  • Bookings can be made via the website, email, phone, or third-party platforms
  • A reservation is confirmed only after acceptance by the hotel and/or payment confirmation
  • Guests must provide accurate personal details when booking

4. Check-in & Check-out

  • Check-in: From 2:00 PM
  • Check-out: By 12:00 PM

Early check-in and late check-out are subject to availability.

5. Payment Terms

  • Payment conditions vary depending on booking type
  • Some reservations may require advance payment, while others allow payment at the property
  • All dues must be settled before or during check-in unless otherwise agreed

6. Guest Responsibilities

Guests agree to:

  • Maintain respectful behavior toward staff and other guests
  • Use hotel property and facilities responsibly
  • Pay for any damages caused during their stay

7. Wellness & Ayurvedic Services

  • The hotel offers Ayurvedic treatments and wellness programs
  • Guests must inform staff of any medical conditions before treatments
  • Treatments are provided for relaxation and wellness purposes

8. Use of Facilities

Guests may access facilities including:

  • Accommodation rooms
  • Wellness and therapy services
  • Dining and outdoor areas

All facilities must be used in accordance with hotel guidelines.

9. Children Policy

  • Children are welcome
  • Parents/guardians are responsible for supervising children at all times

10. Pets Policy

  • Pets are not allowed unless explicitly permitted by management

11. Cancellation & Refunds

  • Cancellation and refund terms depend on the booking type
  • Some bookings may be non-refundable
  • Guests should review applicable policies at the time of booking

12. Liability Disclaimer

Aida Hotel Bentota is not responsible for:

  • Loss or theft of personal belongings
  • Injuries, accidents, or health issues during the stay
  • External factors such as weather, travel disruptions, or natural events

13. Website Use

By using our website, you agree not to:

  • Use the website for unlawful purposes
  • Provide false or misleading information
  • Attempt to disrupt website functionality

14. Third-Party Services

The hotel may assist in arranging third-party services (tours, transport, etc.). These services are operated independently, and the hotel is not responsible for them.

15. Privacy

All personal data is handled in accordance with our Privacy Policy.

16. Force Majeure

The hotel is not liable for failure to provide services due to circumstances beyond its control, including:

  • Natural disasters
  • Government restrictions
  • Emergencies

17. Amendments

Aida Hotel Bentota reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on the website.

18. Contact Information

Aida Hotel Bentota
12/A, Mangala Mawatha, Bentota, Sri Lanka
Phone: +94 77 005 1034
Email: aida1@sltnet.lk