Booking Policy

Aida Hotel Bentota – https://www.aidahotelbentota.com

1. Reservation & Confirmation

• Bookings can be made via the website, email, or phone inquiry form
• A reservation is confirmed once details are accepted by the hotel team

2. Check-in / Check-out

• Check-in: From 2:00 PM
• Check-out: By 12:00 PM

Guests are advised to inform arrival time in advance.

3. Payment Terms

• Payment terms may vary depending on booking type
• Some bookings may allow pay at property, while others may require advance payment

4. Cancellation & Prepayment

• Cancellation and prepayment policies vary depending on room type and booking conditions
• Some bookings may charge one-night fee for cancellation

5. Guest Information Requirement

Guests must provide:

• Full name
• Email and contact number
• Valid identification upon arrival

6. Children Policy

• Children of all ages are welcome
• Pricing may vary depending on age and occupancy

7. Extra Beds & Pets

• Extra beds or cribs may not be available
• Pets are not allowed

8. Special Requests

• Requests such as early check-in, transport, or wellness packages are subject to availability

9. Property Features (Guest Expectation)

Guests can expect:

• Riverside location with wellness and Ayurvedic experiences
• Comfortable rooms and hospitality services

10. Right to Refuse or Modify Booking

The hotel reserves the right to:

• Modify or cancel bookings in case of incorrect information
• Refuse service in cases of misconduct or policy violations